FAQ

These are answers to some of the most common questions we get from potential customers. If you’d like additional information, please don’t hesitate to call or e-mail us.

What areas do you serve?

Hobbs Home Comfort is located in Lawrenceville, Georgia.  We are proud to serve homeowners and businesses across metro Atlanta.

Do you charge for estimates?

Hobbs Home Comfort offers same day service calls for a flat fee of $35.  We do not charge for estimates.

How long has Hobbs Home Comfort been in business?

Hobbs Home Comfort is the residential service division of J. R. Hobbs Co. – the Southeast’s leading multi-family, commercial and mixed-use HVAC contractor since 1971.

Does Hobbs Home Comfort offer any warranties?

In addition to the manufacturer’s warranty, we provide warranties on both labor and material on EVERYTHING we do.  See our warranties page for more details.

How long will my home improvement project take to complete?

We understand that in Atlanta, a good HVAC system is an essential part of a comfortable life.  Our team works hard to perform services as quickly and conveniently as possible.  Most of our installations can be completed in just one day. We will work with your schedule so that there is as little disruption as possible to your everyday routine.

Can I finance my home improvement project?

Hobbs Home Comfort offers flexible financing options to make funding your repair projects easy.  Several different financing options are available to give you the buying power to maximize your new comfort system or plumbing remodeling project.  Call 770-888-1000 to discuss your what options may work for you.

How can I feel comfortable with your installers?

All Hobbs Home Comfort technicians and installers are employees who have been trained through manufacturers’ programs and again by our own managers. Our employees are held to high standards, and they always work under the supervision of an experienced and licensed Hobbs Home Comfort manager.

How much does a central heat and air conditioning unit or system cost?

Central heating and air conditioning systems are a lot like automobiles in that there are many makes and models to choose from and even those come with multiple options. With these many selections, comes a large range in prices. A trusted professional can help you select a unit with all of the features you want that fits your budget.

How long do heaters and air conditioners last?

A well maintained heating and air conditioning system can easily give you 10-12 years of trouble free, energy efficient service. However, a poorly maintained system can struggle to outlive its warranty. Not to mention excessive power bills and unnecessary repair bills.

How often should you replace your air conditioning unit?

There is no set timeframe as to how often you should replace your air conditioning unit. Even a well-maintained heating and air conditioning system will reach a point in its life where the cost to repair is no longer feasible. Regular air conditioning unit maintenance is a key to help determine when your unit is getting close to this time so that you can be proactive and replace the system before you start being inconvenienced by nuisance breakdowns.

What is the best heating and air conditioning system?

The best heating and air conditioning system is the most efficient model that you can afford that heats and cools your home to your satisfaction.

What should you do if your air conditioner stops working or blows hot air?

There are not many things that an untrained homeowner can do to repair their own air conditioning system. Check your filter as a dirty filter can cause the system to freeze up due to lack of airflow. Check your breakers and make sure they are all turned on. If one is tripped or off, exercise extreme caution if you choose to turn it back on yourself. Check your thermostat and make sure it is set to the setting you desire. If it has batteries, replace them. Check your outside unit and see if you can locate any ice. If you find ice, turn the unit off and allow the ice to thaw naturally. Once the ice is gone, turn the unit back on and if it is working. If this still does not get your system back up and running, call a trusted professional to check things out.

What is ductless air conditioning?

A traditional air conditioner uses a system of pipes to distribute the air around your home. A ductless system is much smaller than the traditional one in that it usually only serves one room with a small indoor unit mounted high on the wall and a small outdoor unit usually located just outside the same room. Ductless systems allow the flexibility off turning them off when you are no longer using the room in order to save energy.

What should I do if my heater or furnace stops working or won’t start?

There are not many things that an untrained homeowner can do to repair their heater or furnace. Check your filters as a dirty filter can cause the unit to shut down in order to stop itself from getting too hot due to lack of airflow. Check your breakers and make sure they are all turned on. If one is tripped or off, exercise extreme caution if you choose to turn it back on yourself. Many furnaces will have a power switch similar to a light switch that could inadvertently be turned off. Check your thermostat and make sure it is set to the setting you desire. If it has batteries, replace them. If this still does not get your system back up and running, call a trusted professional to check things out.

When should I replace my heating and air conditioning system?

When deciding on when to replace, you must consider several things. The age of the system is only part of the question. If your system has been serviced regularly, your trusted technician should be able to provide insight as to the condition of the system and how much longer it is likely to last. You definitely would not want to keep a system that is prone to age related failures any longer than you have to. However, even a system that is running well can be a candidate for replacement when you consider the potential energy savings of a new system along with seasonal specials and rebates.

How does an air conditioner work?

Air conditioners work by removing the heat and excess humidity from the air within your home. The heat is transferred to your outdoor unit where it is expelled there and the excess humidity is collected by a drain system where it is removed as well.